Support
We usually reply within two working days.
contact@stellitron.com
Include your app version (Settings), iPhone model and what happened. Please do not email passwords.
Frequently asked questions
How do I delete my account?
Open Atlas, go to Settings → Delete account and confirm. This permanently erases your profile, trips, bookings, documents, photos, chat history and shared locations. It cannot be undone. If you cannot open the app, email us from your registered address and we will delete it for you.
How is my data used by the AI features?
When you chat with the copilot, generate or edit a plan, or import a document, the relevant trip details are sent through OpenRouter to an AI model provider (such as Google) to produce the answer. We ask for zero data retention and no training on your data. Voice translation sends the audio clip through OpenRouter for transcription, also with zero data retention. AI can be wrong, so verify bookings, times and visa rules with the provider. See the Privacy Policy.
Who can see my location?
Atlas uses your location only while the app is open, to follow your route. It is shared with trip companions only if you turn on location sharing for that trip, which is off by default. You can stop sharing at any time, or revoke permission in iOS Settings.
Which permissions does Atlas ask for, and why?
Location (route and live walk), camera (scan tickets and boarding passes), microphone (voice translation), calendar (add itinerary times), photos (profile picture, saving recaps) and notifications (departure reminders). All are optional.
Are my bookings and tickets available offline?
Tickets in your wallet, your phrasebook and your current trip are cached on your device so they work without a connection. Always carry official confirmations for important journeys.
The itinerary or travel time looks wrong.
AI suggestions and map estimates can be wrong or out of date. Check with the airline, operator, hotel or venue. If you think there is a bug, email us with a screenshot.
Can I get a copy of my data or correct it?
You can edit your trips in the app. To request a copy of your data, email us from your registered address and we will respond within 30 days.
How do I stop emails or leave the waitlist?
Reply to any Atlas email or write to us and we will remove your address.
How do I contact the Grievance Officer?
Manish Kumar S, Stellitron Technologies Private Limited, 83/1, 2nd Main Road, Seshadripuram, Bengaluru 560020, India. manish@stellitron.com.